Automating Portions of
Your Business
Running a successful Internet business can be a very time consuming
venture. Not only must you design and market your web site, but
you must also either develop your own products or locate affiliate
products, and answer customer support requests -- the list goes
on and on. Although there will always be daily tasks that you
must handle personally, there are a number of your daily tasks
that you can automate or at least partially automate. For example,
if you're receiving the same basic support requests or questions
over and over again, there are a few different ways you can automate
your answers:
1) Create a FAQ (Frequently Asked Questions) page for your web
site and/or products. Your page should include a list of commonly
asked questions and provide the answers for each.
2) Create a text template for each of your frequently asked questions
that contain the answers. When you receive a commonly asked question,
simply open your text file and copy and paste your pre written
answer into your email message. You can then customize your message
for each recipient.
3) Set up a knowledge base system that will enable your customer’s
to search through a database of information that may assist them.
You can find scripts that will assist you at www.hotscripts.com.
The above example will assist you in partially automating some
of your daily tasks. However, there are some tasks that can be
completely automated simply by placing your information within
an autoresponder.
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